Order taking
Take food and product orders over the phone. The agent collects the details and confirms the order. Multiple calls can be handled at once during the rush.
AI Caller
Calls answered. Appointments booked. Around the clock.
AI Caller is a real-time AI voice agent for inbound and outbound phone calls. It takes orders, books appointments and helps customers in their language.
Inbound and outbound · Phone and browser
From a phone call to a completed task
Connect your phone number to an AI voice agent with a clear job. AI Caller listens, responds and completes the task, from an order or appointment to a fault report or interview. Customers call as usual, with nothing to install. The same agent can also be reached through a calling widget on a web page.
Which calls could use an extra pair of hands?
AI Caller fits businesses with frequent, repetitive requests, customers who speak different languages or calls that arrive outside opening hours.
Service and appointment booking
For plumbers, electricians, service businesses and workshops. The agent captures the problem, checks the calendar and books a slot, including after hours.
Property and resident support
Collect fault reports and answer questions about the building and house rules. Requests that need a person are routed onward.
Customer support and product enquiries
Answer from your product catalogue and documentation. The agent can search the web for current information when the answer is not in your own material.
Structured interviews
Run interviews, feedback calls and site surveys with a clear set of questions. The answers become source material for written drafts.
Outbound calling
Call for reminders, confirmations, follow-ups and qualification. Every call is transcribed and summarised.
Overflow and after-hours cover
Let the agent take the calls your team cannot get to. Cover evenings, weekends, holidays and peaks without staffing every line.
How a call works
The agent follows a flow that fits the task, such as welcome, take order, confirm and finish. What the caller says determines the next step.
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The customer calls
The call arrives on your number. Audio streams in real time between the customer and AI Caller.
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The agent listens
Speech is continuously turned into text. The system detects when the caller has finished speaking.
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The reply takes shape
The agent uses its instructions, the conversation history and available caller information. It can also check the calendar or retrieve information to complete the task.
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The customer hears the reply
The reply is spoken sentence by sentence while the rest is still being generated. Response time is typically under a second on the production system.
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The customer can interrupt
When the caller starts speaking, the agent stops and listens. The conversation history is corrected to include only what the agent actually said aloud.
A natural conversation with a clear outcome
Available around the clock
Answer calls in the evenings, at weekends and during peaks. Multiple customers can get help at the same time.
Fast replies and real interruptions
Customers can speak and interrupt as they would in a normal conversation. The agent responds to what is actually said.
Multiple languages and selectable voices
The phone number's country code sets the initial language, with around 30 country codes mapped. Each agent has its own voice and personality.
Gets the job done
The agent can search for information, check availability, book and cancel appointments. It can use your own knowledge base and product catalogue.
Recognises returning callers
A phone number connects returning callers to their name and history, giving the agent relevant context.
A clear job for every agent
The conversation flow tracks missing details and knows when the task is complete. A new agent is configured with instructions, a voice and a flow.
Follow the call and its outcome
Watch calls in progress as a live text conversation. Afterwards, you have a searchable transcript with interruptions marked and an automatic summary by email. The metrics dashboard tracks response times, conversation phases, errors and how often predicted replies match the caller's response.
Protection around the conversation
AI Caller verifies requests from the telephony provider and filters attempts to override the agent's instructions in multiple languages. Search queries are sanitised before use. Administration interfaces are restricted to permitted IP addresses.
Built for real-time conversation
Speech recognition, reply generation and speech output overlap to reduce waiting. The next sentence is prepared while the current one plays. During common flows, the system can prepare a likely answer and play it once the caller's reply confirms the prediction.
Twilio connects the phone network and browser calls. Speech technology from providers including Deepgram, Google and ElevenLabs works with language models from providers including OpenAI, Anthropic and Google. Providers can be selected per agent without changing the conversation flow.
Frequently asked questions about AI Caller
Can AI Caller both answer and place calls?
Yes. AI Caller handles inbound and outbound calls through the normal telephone network. The same agents can also be reached from a web page through a browser calling widget.
Can the caller interrupt the agent?
Yes. The agent stops speaking when the caller starts. The conversation history is corrected to reflect only what the agent actually said aloud, so the next reply uses the right context.
How is the language selected?
The phone number's country code sets the initial language. Around 30 country codes are mapped. The conversation flow logic is language-independent. A country code provides an initial language choice, not certainty about the language a person speaks.
How quickly does the agent respond?
On the production system, response time is typically under a second. Timing varies with the conversation, selected providers and whether the agent needs to retrieve information. This is a typical response time, not a guarantee for every reply.
Can the agent book appointments and use our material?
Yes. The agent can check calendars, book and cancel appointments, and retrieve answers from your product catalogue or knowledge base. Tools and source material are connected to the agent's task.
What does it take to add a new agent?
A new agent gets instructions, conversation phases and settings for its language model, voice and personality. The core system does not need to be rewritten. Customers do not need an app to call.
Hear what your next customer call could sound like
Want to take orders, book appointments or support your customer service team? Tell us which calls you want to handle and book a live demo call with us.
Book a live demo call